Q: What countries do you ship to?. We ship to the Mexico Republic. Q: Can I place an order over the phone?. To ensure order accuracy and to protect our customers’ personal information, all orders must be placed with us online. Q: I placed my order, n

Q: What countries do you ship to?We ship to the Mexico Republic.Q: Can I place an order over the phone?To ensure order accuracy and to protect our customers&#x2019; personal information, all orders must be placed with us online.Q: I placed my order, now what?Thank you for placing an order with us! You will receive an email confirmation containing your order details and followed by a second email containing shipping information once your order has shipped. These emails will also provide great tips for using your new products!Q: Where is my order?Check the status of your order <a href="https://mxhelp.singer.com/en-US/ssp/login" style=" text-decoration: none !important;">here</a>. All you need is the email or phone number associated with your order.&#xA0;Q: Can I cancel my order?To ensure your order is delivered as quickly as possible, our team begins processing your order right away. Once an order is submitted, it cannot be cancelled.&#xA0;We do offer free returns after an order is received. Instructions for returning your order can be found <a href="https://mxhelp.singer.com/en-US/ssp/login" style=" text-decoration: none !important;">here</a>.Q: I ordered/received the wrong item, what do I do?Please&#xA0;<a href="https://mxhelp.singer.com/en-US/contact" style=" text-decoration: none !important;">contact us</a> and we will happily provide resolution.

Ordering FAQ

At SINGER®, we want to get your order right, every time!. Orders are processed within 48 hours Monday through Friday. Orders placed after 12:01 am on Friday through the weekend may require 1-2 additional days to process. Once your order is processed,

At SINGER&#xAE;, we want to get your order right, every time!Orders are processed within 48 hours Monday through Friday.&#xA0;Orders placed after 12:01 am on Friday through the weekend may require 1-2 additional days to process.&#xA0;Once your order is processed, you will receive email confirmation with a link to track your package.&#xA0;Please know, orders with two or more items may arrive in separate boxes or packages. Additional links are provided via email to track your items.&#xA0;In case you are unable to see tracking information, please note couriers may take up to 24 hours to update their records with the tracking information.&#xA0;Due to COVID-19 and increased demand for SINGER&#xAE; products, you may experience some shipping delays.Thank you for your patience as we work to deliver your order as quickly as possible!For additional questions, please contact our support team <a href="https://mxhelp.singer.com/en-US/contact">here</a>.&#xA0; The details provided here only applies to the Mexican Republic.&#xA0;

Shipping & Delivery

Q:  How long do I have to return an item I purchased online?. Q: How much are the return costs?. SINGER® offers free returns within the guidelines outlined. Q: What items are eligible to be returned or exchanged?. Q: What is not eligible for online r

<h2 id="isPasted">Mexico Return Policies</h2>Q: &#xA0;How long do I have to return an item I purchased online?<ul><li>Returns on SINGER&#xAE; products are accepted within 14 days of receipt of your product(s).&#xA0;</li></ul><hr>Q: How much are the return costs?&#xA0;SINGER&#xAE; offers free returns within the guidelines outlined.<hr>Q: What items are eligible to be returned or exchanged?&#xA0;<ul><li>Items must have been purchased from Singer.com</li><li>Must be the original owner</li><li>Must be returned in the original packaging&#xA0;</li></ul><hr>Q: What is not eligible for online returns or exchanges?Purchases made through a third-party retailer or in-store must be returned to that store.<hr>Q: How will I get refunded? &#xA0; Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges.&#xA0;Gift box and shipping costs are non-refundable.<hr><h2 id="steps-for-return">Steps for return</h2>Step 1&#xA0;Please <a href="https://mxhelp.singer.com/en-US/ssp/login" style=" text-decoration: none !important;">click here</a> to complete your return request.Step 2 You will receive an email from our support team confirming your return authorization. You will also receive an email containing a shipping label from UPS. Be sure to check your spam and junk email files as this will be an automated email from a UPS account. This return label will expire in 7 days.Step 3 Print the label, attach it to the package, and drop it off at a UPS drop-off location. The return authorization is only valid during the return window. Item must be post-dated to be returned within the returns period. If you have any issues with your return label, please contact us.Step 4 From the time we receive your return, please allow up to seven (7) business days for us to process your return. Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges. Gift box and shipping costs are non-refundable.

Return Policy

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